General

Account

Technical

Membership

Mini Games

General

Is the game free to play?

Yes! The game is currently free to play for all accounts. In the future, we plan to introduce a membership option.

How do I download and install the game?

To download, click the Play Now button on our homepage. The game will automatically start downloading! If you need help, you can ask a parent to assist you. It is also available through the Epic Games store and Steam.

How do I move around in the game?

There are several control options depending on your preference. For basic movement, you can either use your WASD keys or your arrow keys! You can change your settings in game.

Can I use a controller?

Full controller support is coming soon, and we’re working hard to ensure a smooth experience.

What if my question isn’t listed here?

Feel free to contact us through our Contact Us form!

How do I contact customer support?

If you have a question that isn’t answered here, visit our Contact Us page to send us a message.

How do I use emotes?

To use emotes, press ‘E’ on your keyboard to open the emote menu, then select the emote you want.

How can I talk with other players?

To chat with other players, press ‘Enter’ on your keyboard to open the chat. Depending on your chat mode, you can either type your message or select a pre-written phrase.

How do I change my chat mode?

Chat modes are designed for your safety. To change your chat mode, a parent will need to do this for you through our parent tools.

Account

Do I need to create an account to play?

Yes! When you create your account, you’ll need to have it verified and approved by a parent if you are under 13 years old. Until then, you will still be able to play on a ‘Guest’ account which will give you access to a more limited version of the game.

How do I create an account?

A detailed guide is coming soon! The easiest way is to open up the game, choose “Create Account” and follow the instructions to customize your character, choose your username, and more!

Why do you need my parent's email address?

This is for your safety and your parent’s peace of mind! They will be able to help manage your account permissions.

How do I change my password?

When you’re logging into the game, click on “Forgot Password”. You will be asked to enter the email that you used to create your account. A code will be sent to that email address. Enter that code and your new password and you’re done!

How do I delete my account?

Please contact us to delete your account. Click here to go to our Contact Us form!

What do I do if I forget my password?

When you’re logging into the game, click on “Forgot Password”. You will be asked to enter the email that you used to create your account. A code will be sent to that email address. Enter that code and your new password and you’re done!

Can other players ban me?

No. Other players can mute you if they don’t want to communicate with you or make a report if they see inappropriate behavior or language, but cannot ban you.

Why is my account banned?

Accounts are banned or suspended when we find that the player has violated our community guidelines. If you think there has been a mistake, please contact us and we can look into it.

How do players get banned?

Players can get banned or suspended in a few ways. If our moderation software picks up on inappropriate behavior, the player will receive a warning. If the offense is repeated, the account will be suspended. Players can also report others if they see any inappropriate behavior happening. Our moderators will investigate and respond accordingly!

Technical

What are the system requirements for the game?

Minimum Requirements
OS Version: 64-bit version of Windows 7, Windows 8.1
Processor: A recent processor (2015+) with a clock speed of 2 Ghz or betteer
Memory: 4gb
Graphics: DirectX 10 or higher feature level support on PC/Windows.
Network: Broadband Internet Connection
DirectX Version: 10
Disk Space: 500mb


Recommended Requirements
OS Version: Windows 10
Processor: 3Ghz
Memory: 8bgb
Graphics: Nvidia or AMD Accelerator
Network: Broadband Internet connection
DirectX Version: 10
Disk Space: 2GB

The game is not loading, what do I do?

There are a few options for troubleshooting! Try these steps:

  • Restart the game
  • Restart your computer
    • Save any work you have open.
    • Click on the Start menu (usually at the bottom left corner of your screen).
    • Select “Restart” or “Shut down” and then turn your computer back on.
  • Check for background applications
    • Press Ctrl + Shift + Esc to open the Task Manager.
    • Look for applications that are using a lot of memory or CPU.
    • Right-click on these applications and select “End task” to close them.
  • Update your game
  • Check your Internet connection
    • Restart your router by unplugging it, waiting 30 seconds, and plugging it back in.
    • Move closer to your router if you’re using Wi-Fi.
    • Avoid using bandwidth-heavy applications while playing the game.
  • Adjust in-game settings
    • Go to the settings menu in-game
    • Adjust your settings! Reducing your graphics quality or turning off extra visual effects can sometimes help to improve performance.
  • Contact us!
    • If none of these steps solve your problem, our support team is her to help! 

We’ll be writing a Troubleshooting Tips blog post for more tips and detailed information!

How do I report a bug or other technical issues?

In the game, go to settings. Click the “Report Bug” button, then select the type of form that you are submitting – “bug/performance issue/suggestion”. Fill out the form, including any screenshots if you want, then click submit!

How do I update the game?

Go to your Epic Games or Steam library, then click on Imagine Island! If the game needs updating, there will be a button that says “Update” in place of the usual “Play” button. Click on that to begin the update!

Safety

Where can I find information on online safety?

We’re working hard on creating a page all about online safety. Stay tuned!

What is personal information and how do I keep it safe?

When we say personal information, we mean things like your real name, address, location, social media profiles, phone numbers, school information, passwords, and anything else that can be used to identify or locate you! 

What is a moderator and what do they do?

A moderator is someone who is like a guardian! Their job is to make sure that everyone is safe and following our community guidelines. Moderators are there to make sure that no one is using inappropriate language or bullying, stop bad behavior, answer questions, and help everyone have fun!

What do I do if someone else is bullying me or someone else online?

Let us know! There is zero tolerance for bullying or inappropriate behavior in Imagine Island. If you are experiencing bullying or see someone else being bullied, please report the player so we can look into it.

Can I report inappropriate behavior or content in the game?

Yes! Our moderators are always monitoring interactions in the game to make sure the community is staying safe. If you see something, please let us know so we can look into it!

How do I report someone?

You can report a player through their player card. Click on the player that you would like to report, then locate the “Report” button on their player card! Fill in the reason for reporting, then you can decide if you would also like to block them. Our mods will receive the report and review it.

Membership

Will there be a membership option?

Yes! Membership is coming soon, we’re working hard to bring you even more cool stuff on Imagine Island!

Didn't find what you were looking for?

General

Account

Technical

Membership

Mini Games

General

Is the game free to play?

Yes! The game is currently free to play for all accounts. In the future, we plan to introduce a membership option.

How do I download and install the game?

The game is available exclusively on Steam. To download, simply visit our Steam store page and follow the instructions. If you need help, you can ask a parent to assist you.

How do I move around in the game?

There are several control options depending on your preference. For basic movement, you can either use your WASD keys or your arrow keys! You can change your settings in game.

Can I use a controller?

Full controller support is coming soon, and we’re working hard to ensure a smooth experience.

What if my question isn’t listed here?

Feel free to contact us through our Contact Us form!

How do I contact customer support?

If you have a question that isn’t answered here, visit our Contact Us page to send us a message.

How do I use emotes?

To use emotes, press ‘E’ on your keyboard to open the emote menu, then select the emote you want.

How can I talk with other players?

To chat with other players, press ‘Enter’ on your keyboard to open the chat. Depending on your chat mode, you can either type your message or select a pre-written phrase.

How do I change my chat mode?

Chat modes are designed for your safety. To change your chat mode, a parent will need to do this for you through our parent tools.

Account

Do I need to create an account to play?

Yes! When you create your account, you’ll need to have it verified and approved by a parent if you are under 13 years old. Until then, you will still be able to play on a ‘Guest’ account which will give you access to a more limited version of the game.

How do I create an account?

A detailed guide is coming soon! The easiest way is to open up the game, choose “Create Account” and follow the instructions to customize your character, choose your username, and more!

Why do you need my parent's email address?

This is for your safety and your parent’s peace of mind! They will be able to help manage your account permissions.

How do I change my password?

When you’re logging into the game, click on “Forgot Password”. You will be asked to enter the email that you used to create your account. A code will be sent to that email address. Enter that code and your new password and you’re done!

How do I delete my account?

Please contact us to delete your account. Click here to go to our Contact Us form!

What do I do if I forget my password?

When you’re logging into the game, click on “Forgot Password”. You will be asked to enter the email that you used to create your account. A code will be sent to that email address. Enter that code and your new password and you’re done!

Can other players ban me?

No. Other players can mute you if they don’t want to communicate with you or make a report if they see inappropriate behavior or language, but cannot ban you.

Why is my account banned?

Accounts are banned or suspended when we find that the player has violated our community guidelines. If you think there has been a mistake, please contact us and we can look into it.

How do players get banned?

Players can get banned or suspended in a few ways. If our moderation software picks up on inappropriate behavior, the player will receive a warning. If the offense is repeated, the account will be suspended. Players can also report others if they see any inappropriate behavior happening. Our moderators will investigate and respond accordingly!

Technical

What are the system requirements for the game?

Minimum Requirements
OS Version: 64-bit version of Windows 7, Windows 8.1
Processor: A recent processor (2015+) with a clock speed of 2 Ghz or betteer
Memory: 4gb
Graphics: DirectX 10 or higher feature level support on PC/Windows.
Network: Broadband Internet Connection
DirectX Version: 10
Disk Space: 500mb


Recommended Requirements
OS Version: Windows 10
Processor: 3Ghz
Memory: 8bgb
Graphics: Nvidia or AMD Accelerator
Network: Broadband Internet connection
DirectX Version: 10
Disk Space: 2GB

The game is not loading, what do I do?

There are a few options for troubleshooting! Try these steps:

  • Restart the game
  • Restart your computer
    • Save any work you have open.
    • Click on the Start menu (usually at the bottom left corner of your screen).
    • Select “Restart” or “Shut down” and then turn your computer back on.
  • Check for background applications
    • Press Ctrl + Shift + Esc to open the Task Manager.
    • Look for applications that are using a lot of memory or CPU.
    • Right-click on these applications and select “End task” to close them.
  • Update your game
  • Check your Internet connection
    • Restart your router by unplugging it, waiting 30 seconds, and plugging it back in.
    • Move closer to your router if you’re using Wi-Fi.
    • Avoid using bandwidth-heavy applications while playing the game.
  • Adjust in-game settings
    • Go to the settings menu in-game
    • Adjust your settings! Reducing your graphics quality or turning off extra visual effects can sometimes help to improve performance.
  • Contact us!
    • If none of these steps solve your problem, our support team is her to help! 

We’ll be writing a Troubleshooting Tips blog post for more tips and detailed information!

How do I report a bug or other technical issues?

In the game, go to settings. Click the “Report Bug” button, then select the type of form that you are submitting – “bug/performance issue/suggestion”. Fill out the form, including any screenshots if you want, then click submit!

How do I update the game?

Go to your Steam library, then click on Imagine Island! If the game needs updating, there will be a button that says “Update” in place of the usual “Play” button. Click on that to begin the update!

Safety

Where can I find information on online safety?

We’re working hard on creating a page all about online safety. Stay tuned!

What is personal information and how do I keep it safe?

When we say personal information, we mean things like your real name, address, location, social media profiles, phone numbers, school information, passwords, and anything else that can be used to identify or locate you! 

What is a moderator and what do they do?

A moderator is someone who is like a guardian! Their job is to make sure that everyone is safe and following our community guidelines. Moderators are there to make sure that no one is using inappropriate language or bullying, stop bad behavior, answer questions, and help everyone have fun!

What do I do if someone else is bullying me or someone else online?

Let us know! There is zero tolerance for bullying or inappropriate behavior in Imagine Island. If you are experiencing bullying or see someone else being bullied, please report the player so we can look into it.

Can I report inappropriate behavior or content in the game?

Yes! Our moderators are always monitoring interactions in the game to make sure the community is staying safe. If you see something, please let us know so we can look into it!

How do I report someone?

You can report a player through their player card. Click on the player that you would like to report, then locate the “Report” button on their player card! Fill in the reason for reporting, then you can decide if you would also like to block them. Our mods will receive the report and review it.

Membership

Will there be a membership option?

Yes! Membership is coming soon, we’re working hard to bring you even more cool stuff on Imagine Island!

Didn't find what you were looking for?

MOBILE VERSION
COMING SOON!

Stay tuned for more information on the mobile version of Imagine Island.

1. Find your download

2. Install the game

3. Start playing!

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Community Rule

  • Be Kind


    Everyone is welcome in Imagine Island! Bullying and being mean to others is not. We treat each other with kindess and respect, always.

  • Be Safe


    Never share your personal information with anyone in the game (your name, where you live, your password).

  • Chat Nicely


    Use nice words and speak kindly to eachother. No inappropriate language will be tolerated.

  • Be Fair


    No cheating allowed.

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Enter the Parent Email address to re-send the Activation Email.

Email has already been sent

We already sent a reminder email to your parent today. Ask them to check their email.

Community Rule

  • Be Kind


    Everyone is welcome in Imagine Island! Bullying and being mean to others is not. We treat each other with kindess and respect, always.

  • Be Safe


    Never share your personal information with anyone in the game (your name, where you live, your password).

  • Chat Nicely


    Use nice words and speak kindly to eachother. No inappropriate language will be tolerated.

  • Be Fair


    No cheating allowed.

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