Send your email
Contact privacy@imagineisland.game and tell us the Imagine Island username. You do not need to send a password or game code.
Account & Data Deletion
Request deletion of your Imagine Island account and associated data. Here is what to expect and how we can help.
A straightforward way to request deletion
Ready to send a request?
Email our privacy team and include the Imagine Island username for the account you want deleted. A grownup may submit a request for their child. We will help verify the request before processing it.
Email our privacy teamPlease do not include your password, game code, or other sensitive information in the email. You can request deletion even if you no longer have the app installed.
How it works
Just three simple steps. You can make your request without signing into the game.
Verify the account
Our privacy team may contact you to confirm account ownership or parental authority before deleting any data.
We process deletion
Once verified, we process deletion of the account and associated data, subject to the limited retention described below.
What happens to the data?
Here is a summary of the account deletion and retention practices described in our current Privacy Policy.
Deleted with the account
The Imagine Island account and personal data associated with it, including the username, login information, and linked gameplay data such as progress or creations where applicable.
Information we may keep
Some limited records are retained under the periods described in our Privacy Policy, or where retention is otherwise required by law:
- Privacy request records: two years, or as otherwise required by law.
- Customer support records: 18 months; records collected from a child under 13 are deleted after addressing the support request.
- Chat log data: 15 days under our published retention policy.
- Backup archives: securely stored and isolated from further processing until permanent deletion is feasible.
Guest accounts created through the Imagine Island website or CrazyGames are automatically deleted, along with their associated data, after 90 days of inactivity, measured from the player's last activity.
03 / MORE HELP
Need anything else?
For more information about your privacy rights, how data is handled, or other questions about Imagine Island, these pages can help.